Customer Support Services

Manufacturers who use Lapine's Sales Representation services receive more than just an outside sales force.
 
They get access to our leading customer support department, brand building support services and outbound sales programs, all designed to ensure you can grow new business, and retain the customers you have.
 
With Lapine, manufacturers receive all the benefits of a full-service merchandise agency, including:
  • Full-time Inside Sales Support: Our sales support coordination team facilitates the deal before the sale is even made. They handle all sample requests, paperwork, account forms, and sales presentation prep work. All while our outbound sales team remains in front of your customers!
  • Dedicated Customer Support: After the order is received, our dedicated customer service representatives do nothing but ensure the products are delivered quickly. They track order changes, check prices, enter change orders, check factory inventory levels, and monitor delivery status. Timely deliveries with no processing problems generates repeat sales.
  • Brand-Building Support: Our experience in the marketplace allows us to help you plan seasonal specials, create custom sales promotion programs, organize, update and disseminate all necessary sales materials and more.
  • In-Store Merchandising Assistance: Getting your merchandise into a store is just one step in the process. Planograms, Inspecting and repairing product, creative POP displays and promotions help move it off the shelf, increasing repeat orders.
To learn more about our unparalleled services and customer support, contact Lapine today!