Customer Support Services

Manufacturers who use Lapine's Sales Representation services enjoy tremendous benefits as a result of our size, market penetration, established relationships with buyers, and customer service.

The secret to the success of our retail sales representation network is simple.

Lapine's outside salesforce is focused on one thing, and one thing only; the successful sale of your products. In order to achieve this, our sales force needs to be in front of buyers at all times, demonstrating the features and benefits of your product line and the telling the story behind your brand.

Here's how we help our sales team stay in front of buyers and customers:

  • Lapine provides a full time inside sales support staff to facilitate all sales functions BEFORE the sale is ever made. Our Sales Support Coordination Team handles all Sample Requests, Paperwork, Account Forms, and Sales Presentation Prep Work. Our outside sales staff remains in front of your customers!
  • AFTER the order is received, we have full time Dedicated Customer Service Representatives that do nothing but ensure the products are delivered quickly. They track order changes, check prices, enter change orders, check factory inventory levels, and monitor delivery status. Timely deliveries with no processing problems generates repeat sales.
  • Business Development Team: Our experience in the marketplace allows us to help you plan seasonal specials (with the proper pre-order timing), create custom sales promotion programs, and organize, update, and disseminate all necessary sales materials.
  • In-Store Merchandising Assistance: Getting your merchandise into a store is just one step in the process. Planograms, Inspecting and repairing product, creative POP displays and promotions help move it off the shelf, increasing repeat orders.

To enjoy unparalleled customer service support for your products, contact Lapine today.